The Nigerian Communications Commission (NCC) has urged  telecoms consumers to complement the commission’s efforts at improving quality of service (QoS) by protecting infrastructure ...

By Emmanuel Otori Customer satisfaction should be a business aim as it is vital to success for all brands. Customer satisfaction can be improved ...

MTN Nigeria has launched a ‘Voice over Long-Term Evolution (VoLTE)’ call service, the first of its kind in Nigeria. This is coming days ...

Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to ...

Enterprise ICT service providers are struggling to grow beyond their core customer base, according to GlobalData, which notes that this ‘voltage drop’ is ...

By James Bayhack, Director for Sub-Saharan Africa at CM.com Service, service, service. That’s been the call for businesses that want to keep their clients happy and turn one-time ...

The Edo State Government and the Zinox Group are set to sign an agreement for the supply of ICT tools to deepen reforms ...

The Nigerian government has announced a new condition of service and salary scale for staff of the National Identity Management Commission (NIMC) that ...

The Executive Vice Chairman of Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta and other staff of the Commission, have commended the dedication, ...

President Muhammadu Buhari has tasked the MTN Group on improving its quality of service and reducing the price of data across its operations ...