International Data Corporation (IDC), a global leader in providing market intelligence and advisory services for the ICT community, is thrilled to unveil an ...

By Lelen Udayan, head of customer experience at Mukuru By definition, a truly frictionless customer experience (CX) is unobtainable even though it is ...

By Emmanuel Otori Customer satisfaction should be a business aim as it is vital to success for all brands. Customer satisfaction can be improved ...

Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to ...