I&M Bank Kenya, a leading Tier 1 commercial bank, has reaffirmed its commitment to digital transformation and customer experience excellence. The bank has ...

By Samuel Ajiboyede In an era defined by rapid technological advancements, the intersection of artificial intelligence (AI) and customer experience has emerged as ...

Turnkey package to accelerate organisations’ use of digital technology to enhance customer experience and productivity. BT this week announced a new era in ...

… And how SMEs can adopt technique “A happy customer tells their friend, an unhappy customer tells the world” By Otori Emmanuel One ...

Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience ...

Immersion Group says the Covid-19 pandemic has birthed a renewed need for brand trust GAINING brand trust has taken on a much deeper ...

By Andrea Tucker, Research and Development Head at e4 While an omnichannel approach has become the norm across most industries, forward-looking businesses are ...