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MainOne, an Equinix Company, has successfully concluded repairs on its submarine cable following a recent outage in March.
The company similarly affirmed its commitment to continuously support growth of the West Africa’s digital ecosystem.
RELATED: We are working to restore all services – MainOne
Through collaborative efforts with regional partners, maintenance providers, vessel owners, and permitting authorities, MainOne swiftly addressed the issue, ensuring the integrity of its submarine cable system.
Despite the challenges posed by the outage, MainOne remained dedicated to its customers by providing restoration capacity and rerouting traffic on its network to minimize disruptions.
Funke Opeke, Managing Director of MainOne, expressed gratitude to all stakeholders for their support and patience throughout the restoration process.
She said the efficient resolution of the outage underscores MainOne’s unwavering commitment to its customers and its pivotal role in driving the digital transformation of West Africa.
FAQs on cable outage
In light of the recent outage, MainOne released a set of Frequently Asked Questions (FAQs) to address customer inquiries regarding the cause of the outage, repair timelines, and service restoration plans. The key point outlined were:
- Cause of the Outage: The fault on the MainOne network was due to an external incident resulting in a cut on the submarine cable system offshore Cote D’Ivoire.
- Repair Timelines: Repair timelines are estimated to take 1-2 weeks, with an additional 2-3 weeks required for the vessel to pick up spares and travel from Europe to West Africa.
- Vessel Deployment: MainOne is working with Atlantic Cable Maintenance and Repair Agreement (ACMA) to deploy the vessel for repairs.
Others are:
- Impact on Customers: International services south of the landing in Senegal have been disrupted, resulting in internet service outages for customers. MainOne is working to provide restoration capacity for temporary relief where feasible.
- Force Majeure: MainOne has declared a Force Majeure event, enabling suspension of contractual obligations for the duration of the disruption.
- Redundancy Plans: MainOne has restoration agreements with other operators, but those systems are also impacted by outages. Efforts are underway to restore services and complete repairs in record time.
- Protection Measures: MainOne remains committed to championing submarine cable protection initiatives and proactive regulations to minimize damage and ensure the integrity of its cable system.
