Galaxy Backbone resolves service outage at customer environments

Galaxy Backbone (GBB) has completely resolved the outage experienced as earlier reported by some of its customers.

The public enterprise operates a unified ICT infrastructure platform that offers connectivity, transversal and other technology services to government ministries, departments and agencies (MDAs).

“We thank all our customers for standing by us and believing in our ability and competence to get this resolved. We are proud of the doggedness and dedication of all the engineers and application experts who worked round the clock since this issue occurred and never gave up until this was fully resolved,” said Managing Director/CEO of Galaxy Backbone, Professor Muhammad Bello Abubakar.

He added: “We also thank well-meaning Nigerians and our stakeholders who believed in our ability to get this resolved. We thank the Honourable Minister of Communications and Digital Economy, Professor Isa Ali Ibrahim Pantami, whose guidance, intervention and support during this period has been unwavering.”

Outage not caused by security breach

According to the company in an official statement by Head, Corporate Communications, Chidi Okpala, “GBB would like to reiterate that the temporary outage experienced by our customers had nothing to do with any form of security breach on our Infrastructure as earlier stated on some platforms. The security of data of our customers and stakeholders is extremely paramount to us and we maintain the highest level of international standards, equipment and policies in ensuring data is kept secure at all times.

“During the period of this temporary outage, the organization has worked closely with its customers and all communication shared has been consistent at all levels with no contradictions.

GBB has put in all the necessary structures based on global standards to ensure that such an outage is never again experienced by any of our customers in either the public or private sector.

“As our customers resume their services to the public, our team of engineers, service delivery and support experts would be working closely with them in the event of any problems that may need resolution.

We are committed to maintaining excellent service delivery and enhancement of the digital services experience of our customers.”