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FirstBank has successfully restored full services on its Firstmobile platform. This follows a brief downtime earlier this week, caused by an upgrade to the mobile banking app. The Bank remains committed to delivering seamless and innovative digital banking experiences to customers, ensuring they can access financial services from anywhere in the world.
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While the platform is fully operational, customers who continue to experience any issues are encouraged to reach out to FirstContact, the Bank’s dedicated customer service team, via the following channels:
- Phone: 070 FIRSTCONTACT (0700 34778 2668228), 02014485500, 07080625000, 08070194190
- Email: [email protected] or [email protected]
In addition to Firstmobile, customers can still access a wide range of banking services through alternative channels, including:
- FirstOnline – the online banking platform
- Firstmonie Wallet
- Firstmonie (Agent Banking)
- FirstBank ATMs nationwide
- FirstBank Debit and Credit Cards
- USSD Banking via *894#
Uninterrupted banking experience
FirstBank is dedicated to ensuring all customers enjoy a smooth, uninterrupted banking experience on Firstmobile. The Bank acknowledges the critical role the app plays in customer transactions and sincerely apologizes for any inconvenience caused during the service disruption.
