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L-R: Professor Aderonke Baiyeroju, Deputy Vice Chancellor, Academics, University of Ibadan; Professor Kayode Adebowale, Vice Chancellor, University of Ibadan; Dr. Adesola Adeduntan, CEO, FirstBank Group and Professor E.O Ayoola, Deputy Vice Chancellor, Admin with the FirstBank Humanoid Robot during the commissioning of the FirstBank Digital Xperience Centre (DXC) University of Ibadan.
- The FirstBank Digital Xperience Centre (DXC) in the University of Ibadan (U.I) is the Bank’s second fully automated self-service centre. The first DXC is at the Bank’s remodelled Adetokunbo Ademola branch, Victoria Island, Lagos.
- Furnished with the latest advancements in financial technology, it is one of the many ways the Bank reinvents itself to leave no stone unturned in exposing its customers to state-of-the-art and leading digital banking experience in the continent.
- It is a significant leap by the Bank to revolutionise the banking industry in the country, putting customers at an advantage in experiencing world-class innovative banking services, thereby exploring the future of banking firsthand.
First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services organisation, has launched its second fully automated branch, the FirstBank Digital Xperience Centre (DXC), on the campus of the University of Ibadan (U.I).
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The DXC is a significant leap by FirstBank in revolutionizing the banking industry in the country as it is a state-of-the-art hub that puts customers at an advantage in experiencing world-class innovative banking services and explore the future of banking firsthand.
Vice Chancellor, University of Ibadan Professor. Kayode Adebowale, Deputy Vice Chancellor Admin, Professor E.O Ayoola, and Deputy Vice Chancellor, Academics, Professor Aderonke Baiyeroju, led the university community in hosting the delegation from FirstBank comprising Dr. Adesola Adeduntan, CEO, FirstBank; Callistus Obetta, Group Executive, Technology & Innovation Services and Timothy Arowoogu, Group Head, Public Sector, West amongst others.
The Centre designed to cater to the growing and evolving needs of consumers and the banking public, enabling customers to navigate the digital landscape with confidence. The initiative aligns with the Bank’s commitment to delivering exceptional customer experiences and staying at the forefront of financial innovation.
The Centre provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone, the self-service branch is built with a wide range of phased modern banking facilities. These include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account updates; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
Expressing his delight at the initiative, Chief Execute Officer First Bank, Dr Adesola Adeduntan, said ‘Our mantra, “Woven into the fabric of society”, summarises how we have proven our commitment to customers across all our footprints globally, by investing in modern technology infrastructure to pioneer digitisation of products and platforms, thereby giving our over 42 million customers convenient, seamless, safe and secure banking experience”.
