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FirstBank has announced an enhancement to its supplier platform, assuring customers that banking services will remain uninterrupted throughout the process. In a recent statement, the bank clarified a misinterpreted report regarding a system upgrade. It explained that the message was intended exclusively for vendors.
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Transition to a New Cloud-Based Supplier Platform
The bank stated that the communication was directed at its vendors concerning the transition from the current I-Supplier Platform—an automated platform that connects FirstBank to its suppliers—to a new cloud-based supplier platform. This upgrade aims to provide additional capabilities and benefits for vendors. The bank is elevating the supplier management experience to a world-class standard.
No Impact on Customer Services
Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications at FirstBank, said that the transition does not involve any upgrades to customer-facing systems. “No system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing any disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform,” she said.
Ani-Mumuney further assured customers that FirstBank’s commitment to seamless service delivery remains steadfast. Adding, “Rest assured that you can continue to enjoy uninterrupted access to our services.”
FirstBank’s Legacy and Global Presence
Founded in 1894, FirstBank is the premier financial institution in West Africa. The bank is renowned for its role in promoting financial inclusion and digital banking across the continent. FirstBank has an extensive international presence, with operations spanning three continents: Africa, Europe, and Asia.
It’s global footprint includes FirstBank UK Limited in London and Paris. Other operations are in the Democratic Republic of Congo, Ghana, The Gambia, Guinea, and Sierra Leone. It also operates FBNBank in Senegal and maintains a representative office in Beijing, China. All subsidiaries are fully registered by their respective Central Banks to provide comprehensive banking services.
A Comprehensive Network Across Nigeria and Beyond
With over 42 million customer accounts and a network that includes 820 business offices and more than 243,400 agent locations across 772 local government areas in Nigeria, FirstBank offers a wide range of retail and wholesale financial services. The bank continues to be a leading force in the financial sector, driving digital transformation and providing reliable banking solutions to its customers.
The recent supplier platform enhancement reinforces FirstBank’s dedication to leveraging technology for improved operational efficiency, while ensuring that customers experience no disruption in their day-to-day banking.
