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Driving past a popular Nigerian transport and logistics company recently, I saw the phrase; “e-commerce cannot work without logistics”. It elicited a smile from me and some further thinking, of course. E-commerce has had what we can rightly consider a fascinating evolution over the last four or five decades, and this period has also been marked by technological advancements, shifting consumer behaviors, and transformative business practices.
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There was the 1980s when e-commerce was in its nascent stage; with emerging ideas of electronic transactions and concepts like Electronic Data Interchange (EDI) and the development of online transaction processing systems. At this time, only large corporations and specialized industries used e-commerce, and it was mostly for B2B rather than B2C transactions.
Then came the internet boom of the 1990s, where the launch of the World Wide Web and browsers like Netscape Navigator opened up new possibilities for online shopping. This decade also had the founding of the first e-commerce sites like Amazon in 1994 and eBay in 1995. It was in this decade and with these platforms that businesses started seeing the potential of e-commerce to reach a broader audience, especially when secure online payment systems, like SSL encryption, started making for safer online transactions.
By the 2000s, e-commerce potential expanded with the proliferation of broadband internet the rise of mobile technology, and the resulting faster connections and mobile access. This decade also saw the emergence of Web 2.0, characterized by user-generated content and social media. Platforms like Facebook, Twitter, and YouTube became important tools for marketing and customer engagement, and they finally took e-commerce across borders.
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The 2010s were mostly marked with further innovations and integrations to create seamless experiences across offline and online channels. The mobile commerce side of things experienced an explosion with the proliferation of smartphones, and mobile apps. Now in the 2020s, we seem to be experiencing more of a stabilization of all these innovations, and then the introduction of AI and Robotics with enhanced customer service through chatbots, personalized recommendations, and automated inventory management. There is now also social commerce as a term, with the integrated shopping features you now find on Instagram and TikTok, for example.
Altogether, this interesting technological evolution has expanded business reach to unprecedented heights, and even with evolving consumer expectations, it continues to be one success after the other. But as a modern entrepreneur, here is what you should keep in mind if you want e-commerce to provide you with a strategic advantage.
- Focus on user experience. It will always be about your consumers at the end of the day. So, whether you are adopting a platform or integrating a new AI to automate some processes, the target is to enhance user experience with user-friendly interfaces, quick load times, seamless navigation, etc. You don’t need a new website design that suddenly makes your checkout button difficult to find. If it doesn’t make the user experience better, then that solution may not be for you. Use data analytics to gain the insights you need into customer behavior, preferences, and trends and apply them in decision-making.
- Prioritize Security. This includes the security of transactions and customer data as well. Remember our recent post on cyber security? Well, that is all you need to know on this matter. Make sure you implement measures to detect and prevent fraudulent activities, such as secure payment gateways and monitoring systems. It is critical to building and protecting customer trust.
- Optimize Logistics and Fulfillment. Develop a robust supply chain and logistics strategy to handle inventory management, order fulfillment, and shipping efficiently. Consider partnering with reliable logistics providers or investing in fulfillment technologies where possible. You can also offer flexible shipping options to cater to different customer needs.
- Embrace Omnichannel Strategies. Create a unified experience across online and offline channels. If you have physical stores, consider implementing click-and-collect services or integrating online orders with in-store pickup.
- Also, ensure your operations are within the legal and regulatory frameworks in the zones where you operate. Altogether, it requires a well-thought-out approach, and you need to stay agile and responsive to changes.
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Before wrapping this up, I saw a post recently that raised concerns about e-commerce taking entrepreneurs away from exploring their immediate market, to pursue a global audience that may or may not be interested in their products. While this concern seems valid, here is what I think about it. It comes down to your customer persona. Once you have a customer profile, what you need is to focus on the locations where they are. And there is nothing to suggest that they are restricted to one geographical location. Just make sure you are not trying to sell ice to Eskimos and focus on selling your ice instead to those in the hotter regions of the world.
Now, here’s a more entrepreneurial-like response to the concern. While targeting a global audience can offer significant opportunities, it’s crucial to balance that with a strong focus on your immediate market. Here’s my perspective on managing this balance:
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1. Assess Market Potential.Before going global, thoroughly assess the demand for your products in your immediate market. If you are not even able to satisfy local demand yet, then maybe you should be more focused on improving your production first. But if you are producing in a certain location because of access to raw materials or labor, and you have confirmed your target market to be in another location or country, you should waste no time getting the product to them.
2. Segment your strategy and prioritize markets. Develop strategies that address both local and global markets. For instance, you could start with a strong local presence and gradually expand globally as your business grows. Identify key international markets that align with your product offerings and have high growth potential. Avoid spreading resources too thin by targeting regions with less immediate relevance.
3. Optimize Logistics. Optimize your logistics and supply chain for your local market, with efficient inventory management, local warehousing, and fast delivery to enhance customer satisfaction. When expanding internationally, use data-driven approaches to optimize global logistics. Invest in scalable logistics solutions that can adapt to varying demands across different regions.
4. Evaluate Costs and Risks. Conduct a thorough cost-benefit analysis before pursuing international markets. Consider factors like shipping costs, customs regulations, and the investment required for market entry. Assess potential risks, such as currency fluctuations, political instability, and legal complexities. Implement risk mitigation strategies to protect your business. Don’t go in headlong before knowing what it entails. It is better to run pilot programs or test markets in international regions before fully committing. This can help gauge interest and adjust strategies accordingly.
While global expansion presents exciting opportunities, it should not come at the expense of neglecting your immediate market. A balanced and sustainable approach would be to leverage local expertise while cautiously exploring international opportunities. It can give you the best of both worlds.
