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Black Box to showcase AI-enhanced solutions for unified customer experience at GITEX GLOBAL
At GITEX GLOBAL, Oct. 16-20 at the Dubai World Trade Center (DWTC), Black Box® (booth H8-30) will showcase customer experience (CX) solutions and consulting services that leverage Conversational AI, Generative AI, and other cutting-edge tools to help businesses dramatically improve customer experiences, reduce costs and ensure optimal ROI from their CX technology investments.
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With a focus on how AI can improve efficiency and improve employee and customer satisfaction, Black Box will feature world-class services and solutions that help organizations deliver exceptional experiences with consistency across the customer journey. Black Box will partner onsite with Cognigy, which is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market, providing solutions for the ultimate customer experience, whether it’s an existing or new platform.
“The quality of the customer experience can be a key differentiator for businesses today, and when deployed strategically within a larger CX solution, tools such as Conversational AI can deliver a valuable competitive edge,” said N Jayantha Prabhu, business head – India, SAARC and MEA at Black Box. “We look forward to showcasing our best-in-class CX solutions and services at GITEX GLOBAL, where we’ll offer insights into the value of AI tools and provide guidance with regard to overall CX transformation: choosing the right platforms, applications and business partner to deliver those integrations.”
Exhibiting within the AI Everything show at GITEX GLOBAL, Black Box will highlight CX transformation solutions and services that empower businesses to improve the experiences they provide to customers while reducing the costs of those services. Black Box experts will be on hand at GITEX GLOBAL to discuss in detail how AI-based tools can be implemented within larger CX solutions and services to help enable exceptional customer experiences.
The company will also show how tools and technologies such as chatbots and voicebots, empowered by Conversational AI and Generative AI, can facilitate these goals — accelerating response times, enhancing personalization, reducing wait times, prioritizing issues, answering common questions, routing calls automatically, verifying or confirming customer-specific information, etc. — to help businesses optimize both internal processes and CX.
