By 
Black Box®, a Platinum Certified Solution Provider for Zoom Rooms and Zoom Phone, has recently achieved certification to sell and implement Zoom Customer Experience (CX) solutions.
This certification allows Black Box to offer a complete range of Zoom’s communications platform services globally, positioning it among a select group of companies with this capability. These enhanced services support enterprises in maintaining security, agility, and a strong customer focus.
RELATED: Zoom debuts advanced AI Companion for meeting optimization
Jim McKenna, Vice President of Strategic Partnerships at Black Box, emphasized the significance of this development: “The landscape of work is always evolving, and Zoom — with its flexible, feature-rich, software-based solutions — is an ideal addition to the modern workplace solutions that Black Box provides and integrates into contemporary workspaces.”
He added that Black Box’s certification for all Zoom services, including Zoom Phone, Zoom Rooms, and now Zoom CX, paired with their renowned integration and support services, ensures a seamless experience with Zoom’s platforms.
Zoom’s CX designed to boost agent productivity
Zoom’s CX solutions are designed to enhance customer experiences by boosting agent productivity and operational efficiency. These solutions incorporate intuitive self-service, AI-powered interaction channels, and seamless integration with various communication and CRM systems. This enables quick issue resolution, 24/7 support, and easy escalation to human agents, helping businesses streamline workflows, reduce costs, and increase revenue.
Brian Szep, Director of CX Product Management at Black Box, remarked, “Our ability to now offer end-to-end Zoom solutions, from Rooms and Phone to CX, allows us to tailor communication ecosystems that truly transform how businesses connect, both internally and with their customers.”
Mike Conlon, Head of Americas Channels at Zoom, expressed his enthusiasm for the partnership: “By becoming a Zoom Platinum Level partner, Black Box can more easily assist workers across the world in incorporating these robust tools thanks to their expanded knowledge and resources.”
This strategic partnership between Black Box and Zoom aims to foster enhanced communication environments that bridge internal collaboration and customer engagement, leveraging advanced connectivity solutions to meet the evolving needs of modern workplaces.
